Privacy policy

Welcome to Xtoys Kerala (“we,” “our,” “us”).
We are committed to protecting your privacy and ensuring a safe and secure shopping experience at xtoyskerala.com.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. About Us

Xtoys Kerala
Door No: 19/452-B, Tech Park Road
Kunduparamba, Kozhikode – 673009
Kerala, India
Email: support@xtoyskerala.com

We operate as a discreet online store specializing in adult wellness and intimate products.

2. Information We Collect

A. Personal Information

When you purchase or attempt to purchase from our store, we may collect the following information:

Name

Billing & Shipping Address
Phone Number
Email Address
Payment details (processed securely by third-party gateways)

Note: We do not store your full credit/debit card numbers or UPI details.

B. Non-Personal / Technical Information

IP address

Browser type
Device information
Pages visited
Cookies and website analytics

This helps us improve website performance and user experience.

3. How We Use Your Information

We use the collected information for:

Processing and delivering your orders
Providing order updates and customer support
Improving our website and services
Ensuring secure and safe transactions
Sending promotional emails (only if subscribed)

4. Confidential & Discreet Packaging

We understand the sensitive nature of our products.
Therefore:

All orders are packed discreetly with no product names or branding on the package.
Your personal details are not shared with delivery staff except what is required for delivery.

5. Sharing Your Information

We may share your information only with:

Secure payment gateways (For processing payments)
Courier and logistics partners (For delivery purposes)
Legal authorities, if required by law

We never sell, rent, or share your information with any third parties for marketing.

6. Cookies

Our website uses cookies to:

Improve user experience
Remember your preferences
Support website analytics

You can disable cookies in your browser settings, but some website functions may not work properly without them.

7. Data Security

We take strong measures to protect your data:

Secure SSL encryption
Restricted access to personal information
Safe payment processing through trusted providers

However, no method of online transmission is 100% secure. You agree to use the website at your own risk.

8. Your Rights

You have the right to:

Request access to your personal data
Correct or update your details
Request deletion of your data (where permitted by law)
Opt-out of marketing emails

To request any of the above, email us at support@xtoyskerala.com.

9. Age Restriction

Our website is strictly for adults 18+.
By using our site, you confirm that you are at least 18 years old.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.

11. Contact Us

For questions, support, or privacy-related requests, contact: