Terms of service

Welcome to xtoyskerala.com (“Website”).
By accessing or purchasing from this website, you agree to the following Terms & Conditions.
Please read them carefully.

These Terms apply to all visitors, customers, and users of the website.

1. Eligibility (18+ Age Requirement)

By using this website, you confirm that:

You are 18 years of age or older
You are legally capable of entering into contracts
You are purchasing products for personal use only

If you are under 18, you must not use this website.

2. About Us

Xtoys Kerala
Door No: 19/452-B, Tech Park Road
Kunduparamba, Kozhikode – 673009
Kerala, India
Email: support@xtoyskerala.com

We operate an online adult wellness and lifestyle store offering intimate and personal care products.

3. Discreet Service Guarantee

We ship all orders in plain, unbranded packaging.
No product names or adult-related words will appear on the package.

4. Product Information

We make every effort to provide accurate product descriptions and images.
However:

Colors, designs, or packaging may vary
Minor differences do not qualify as defects
Product usage is strictly at the customer’s discretion

5. Pricing & Payments

All prices on the website are listed in Indian Rupees (INR).
We reserve the right to modify prices at any time without prior notice.

Payments are processed securely through third-party payment gateways.
We do not store any credit/debit card or UPI details.

6. Orders & Shipping

Orders are processed only after payment confirmation
Delivery time may vary depending on your location
We are not responsible for delays caused by couriers, weather, or external factors

Once an order is shipped, it cannot be cancelled.

7. Return, Replacement & Refund Policy

Due to hygiene and safety reasons, we do not accept returns on adult products.

Replacements are only offered in cases of:

Wrong product delivered
Damaged or defective product
Verified issue with proof

For full details, refer to our Refund Policy.

8. Customer Responsibilities

By placing an order, you agree that:

You have provided correct personal details
You will be available to receive the package
You understand the nature of the products being purchased

If an order is not delivered due to incorrect information, reshipping charges must be borne by the customer.

9. Prohibited Activities

You agree NOT to:

Misuse the website
Copy product descriptions or images
Attempt to hack or disrupt the website
Spread false reviews or defamatory content
Purchase products for resale without permission
Legal action may be taken against violations.

10. Intellectual Property Rights

All content on this website, including:

Logos
Images
Text
Graphics
Branding

is the property of Xtoys Kerala.
Unauthorized copying or reproduction is strictly prohibited.

11. Limitation of Liability

Xtoys Kerala is not liable for:

Improper product use
Allergic reactions
Any personal or intimate health issues
Delay or failure caused by third-party services

Purchasing and using products is entirely at your own responsibility.

12. Privacy Policy

By using the website, you also agree to our Privacy Policy, which explains how we collect and use your data.

13. Changes to Terms

We may update these Terms & Conditions at any time.
Changes will be posted on this page with the updated date.

Continued use of the website implies acceptance of revised terms.

14. Contact Us

For any questions or support: